As most of you may know already, the Cycle365 tech support team consists almost solely of the attractive lady in grey shown here, modeling her new leisurewear. She built and provides nearly all of the maintenance work for the site, with Bill supplying vision and backup support and me chipping in with moral support, encouragement and sympathy. If it had been left up to me, we’d still be waiting for the first post to be published here.
We haven’t wanted to talk about it before, but the last few months have been pretty awful for tech support. Profanities have issued from my normally clean-spoken partner for weeks now, as she has attempted to resolve issues with the site backup that began way back when we were still in Taiwan. It still isn’t clear what went wrong, but the nightly incremental backup function died one night, and continued failing nightly from then on. In fact, we’ve been running without a backup for almost two months, hoping that the site wouldn’t crash while she was trying to resolve the problem. Watching Rachael struggle through this, I’ve been in the edge of bringing it up with the community and even considering dropping or handing off the site – with us leaving soon for another extended tour, it didn’t seem reasonable for her to carry this anxiety with her to Sicily – especially since she doesn’t really use the site herself.
After many conversations with vendors, much trial and error with failed experiments and swapping in some new backup products, we’re happy to report that the problems are resolved. We’re creating a full backup of the site nightly now on an automated task that kicks off at midnight PST (which may impact response time while its running). We’ve got unlimited backup space available and a process that appears to work reliably, so with luck this is the end of the issue.
Just in time for the spring Coffeeneuring season!