Some good news from the tech support team

As most of you may know already, the Cycle365 tech support team consists almost solely of the attractive lady in grey shown here, modeling her new leisurewear.  She built and provides nearly all of the maintenance work for the site, with Bill supplying vision and backup support and me chipping in with moral support, encouragement and sympathy.  If it had been left up to me, we’d still be waiting for the first post to be published here.

We haven’t wanted to talk about it before, but the last few months have been pretty awful for tech support.  Profanities have issued from my normally clean-spoken partner for weeks now, as she has attempted to resolve issues with the site backup that began way back when we were still in Taiwan.  It still isn’t clear what went wrong, but the nightly incremental backup function died one night, and continued failing nightly from then on.  In fact, we’ve been running without a backup for almost two months, hoping that the site wouldn’t crash while she was trying to resolve the problem.  Watching Rachael struggle through this, I’ve been in the edge of bringing it up with the community and even considering dropping or handing off the site – with us leaving soon for another extended tour, it didn’t seem reasonable for her to carry this anxiety with her to Sicily – especially since she doesn’t really use the site herself.

After many conversations with vendors, much trial and error with failed experiments and swapping in some new backup products, we’re happy to report that the problems are resolved.  We’re creating a full backup of the site nightly now on an automated task that kicks off at midnight PST (which may impact response time while its running).  We’ve got unlimited backup space available and a process that appears to work reliably, so with luck this is the end of the issue.

Just in time for the spring Coffeeneuring season!

This is just a placeholder for now. I’ll add a real description when I get more time.

8 response to "Some good news from the tech support team"

  1. By: gregblood Posted: March 3, 2019

    Thank you, Rocky. I always knew you were the brains behind this website.

  2. By: Tony Cullimore Posted: March 3, 2019

    What can I say? Well, let’s start with a big THANK YOU, Rachael.

    You do wonder don’t you – such a basic function as Backup yet one seemingly designed to have problems. However I have the answer – Rachael is the unofficial software tester standing in for the person who should have done the job before software release.

    Thank you both for providing this site with all it’s Challenges and challenges.

  3. By: Alchemyrider Posted: March 5, 2019

    No one needs that much grief from software. Thank you, Rachael and Bill, for all you are doing to keep the Cycle 365 site running.

  4. By: Lednar De Nalloh Posted: March 6, 2019

    Well done Rachael. I suppose I never even think of the dramas involved with running a website. Much appreciated.

  5. By: The Navigator Posted: March 6, 2019

    Thank you so much for all of your work to keep us running and having a place to congregate. Please let us know if you ever need monetary help. I can’t offer website running help as I’m still trying to regain energy…. and just signed up to start working full-time in April, too (instead of just 4 days a week).

    • By: Scooter Posted: March 7, 2019

      Thanks for the offer, but the cost isn’t enough to be worth the nuisance of figuring out how to collect. We’re happy to be in a position to underwrite it. I am considering seeking out timely in-kind contributions though. We’ll start letting members know when we’re in their neighborhood so they can take us out for a beverage. Under our current plans we should be in your neighborhood next spring, so you should start setting aside a few AU$.

      Great news that you’re going back to work full-time! That’s a real milestone.

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